Conversational ordering
A WhatsApp-first approach to menu discovery, order details and confirmation, in a channel customers already know.
WHATSAPP-FIRST. RESTAURANT-FOCUSED.
Good food.
Great conversations.
Smarter orders.
Chat. Order. Pay.
Your next restaurant order could start with a simple message. We’re building a connected journey from WhatsApp chat to payment, kitchen and delivery.
Pilot-stage product · Built around real restaurant workflows
THE ORDERING EXPERIENCECONCEPT PREVIEW
Your restaurantIllustrative WhatsApp conversation
A simpler way to order
Hi! Can I order dinner for two?7:04 PM
Absolutely. What sounds good tonight?7:04 PM
Two veggie bowls, please.7:05 PM
Two veggie bowls. Ready to review your order?
Order summary2 × Veggie bowlReview → payment → kitchen
7:05 PMYour order starts with a message
Chat→Order→Pay→Prepare
Illustrative flow. Pilot availability and integrations are subject to setup and validation.
One conversation. A more connected journey.
WhatsApp-firstRestaurant-ledPilot-stage01 / SOLUTIONS
From the first message
to the last mile.
Designed to bring the moving parts of a restaurant order into a clearer, more coordinated flow.
Payment flow
A planned handoff from confirmed order to payment, with provider selection and payment-status handling validated during pilot setup.
Kitchen coordination
Structured order information designed to help the kitchen understand what to prepare and keep the team aligned.
Delivery integration
Planned delivery handoffs tailored to restaurant operations. Partner connections and coverage will depend on pilot requirements.
We’re in the pilot stage. These are our intended solution areas; specific capabilities and third-party integrations must be confirmed for each pilot.
02 / HOW IT WORKS
A familiar start.
A thoughtful finish.
The proposed experience keeps the customer’s conversation connected to the restaurant’s operations.
- 01
Chat
The customer starts a WhatsApp conversation and explores what’s on the menu.
- 02
Order
Items, preferences and fulfilment details are captured for review and confirmation.
- 03
Pay
A configured payment flow is intended to connect the confirmed order with its payment status.
- 04
Prepare & deliver
Order details move toward kitchen preparation and the agreed pickup or delivery workflow.
Built together, tested in practice. Each pilot will define the menu, payment setup, kitchen handoff and delivery arrangements before use.
03 / WHY DIRECTORDER AI
Technology that fits
the way you serve.
Restaurant service is personal. We believe the technology behind it should feel just as natural.
Let’s talk about your restaurantMeet customers in a familiar channel
Start with WhatsApp, so the ordering journey feels like a conversation.
Keep the restaurant at the centre
Shape the pilot around your menu, team and fulfilment process.
Design for connected operations
Work toward clearer handoffs between ordering, payments, kitchen and delivery.
Build with evidence, from the start
Use pilot feedback to validate the experience and guide what comes next.
LET’S START A CONVERSATION
Your restaurant.
Our next conversation.
Interested in exploring a pilot or discussing your restaurant’s ordering workflow? We’d love to hear from you.